Frequently Asked Questions

We are currently offering new patient consultations, there is an initial $59 lab fee.

Lab questions? Call our Patient Liaisons at 888-339-6468.


How long before I see benefits from hormone replacement therapy?
Every woman is different but estrogen and progesterone replacement changes can be seen in as little as 1-7 days. Testosterone usually takes longer at about 4 weeks.

How much is a new patient consultation?
Our new patient consults are usually $59 - these include your initial laboratory panels. If labs are not required, then the consultation fee is $25.

I have labs from another clinic, may I use them?
If you have not been on hormonal support, the labs may be from the last 3-6 months. If on hormonal support, labs need to be within the last 90 days.

What can I expect from Joi?
Your goals AND safety are our top priorities. You can expect:
  • Personalized treatment plans by certified hormone experts
  • A variety of treatment options to ensure you get the best results
  • Regular and convenient virtual visits with our providers
  • Regularly scheduled blood draws to ensure both optimal treatment and your safety
  • Accessibility; real, live people answering your calls, chats and texts

How is hormone replacement therapy administered?
We will customize a plan to best fit your individual needs. Progesterone comes as a cream, troche or injectable. Estrogen comes in a cream or troche. Testosterone comes in a cream, troche, or capsule. Joi can mix all three hormones into one cream.

How much does hormone replacement therapy cost?
$189 per month for the prescriptions. Labs and provider consults are complimentary.

My husband wants some Joi in his life, too!
Meet Blokes, the male version of Joi: https://blokes.co

How long until I receive my prescription?
Typically, you should receive your medication within 5-7 business days.

I’m currently getting treatment from another provider/clinic. Do you price match?
Our pricing is very competitive and includes provider visits, laboratory panels, supplies, education, medications, and convenient telehealth visits to ensure optimal treatment. If you would like to review pricing prior to scheduling, we can connect you with our Patient Liaison to discuss.

Can my significant other come to the appointment?
Yes, we absolutely encourage your significant other to attend your appointments.

Do you take insurance?
We do not accept insurance. We do accept credit cards and HSA accounts.

What if I submit my Joi treatments to my insurance?
Our regular invoice does not provide enough detail to submit to insurance. If you submit a request and give us enough notice, we can provide the documentation required for insurance.

Do you treat patients that are transiting genders?
We do not. An endocrinologist is more specialized in this treatment.

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